Terms and Conditions

ERMS AND CONDITIONS:

Where a contract/dispute is jointly owned, all of those named thereon will be “The Client”. Whilst this agreement refers to the “The Client” the singular should be read as including the plural and the Masculine references will include the Feminine.

In the event of a jointly owned contract/dispute (or any other related asset), where all named parties are not present, the person signing / entering into this agreement warrants that he has authority to do so from all the named parties.

“The Client” is desirous of resolving the contractual dispute against  _____________________________________ and Resolva Disputes is in a position to facilitate the clients request.

a)  "The Client" agrees that the process shall commence on the signing of this agreement.

b)  “The Client” agrees that the cost of this service for them will be £_______ as per the Payment Schedule.

c)  Resolva Disputes confirms that the service fee includes any taxes that may be due as a result of this agreement.

d)  Resolva Disputes agrees to use all reasonable care and consideration in the performance of the dispute and agrees at all times to act on behalf of “The Client” in an honest and ethical manner.

e)  “The Client” agrees to give Resolva Disputes the sole rights for the instruction to resolve this contractual dispute.

f)   Resolva Disputes agrees to be responsible for all costs in connection with the disposal and/or claim upon receipt of funds paid by the client.

g)  “The Client” accepts that in some cases it could be a matter of weeks before a dispute and/or claim is resolved and in other cases it may take a considerable amount of time. Resolva Disputes will use its best endeavors to act as swiftly as due process allows. Resolving disputes, cancellation of agreements and/or obtaining compensation can take up to 18 months dependent on the jurisdiction in which it is located and covered under the applicable laws. In some cases, especially if litigation is required, it may take longer and Resolva Disputes agrees to continue the process subject to "The Client" agreeing.  At this point in time "The Client" may ask for the process to terminate and the refund of monies paid. Other jurisdictions are on a case-to-case basis.

h)  “The Client” agrees that from the date of signing this agreement, to make no reference to having contracted Resolva Disputes for the purpose of this contractual dispute with any company connected to their contract and understands that by doing so, this may jeopardies the ability to mediate, resolve or cancel the agreement, unless instructed otherwise by Resolva Disputes.

i)  “The Client” agrees that this is an agreement for professional services and understands that Resolva Disputes does not buy or  sell contracts nor act as an intermediary in connection therewith.

TERMINATION OF CONTRACT

If you would like to terminate this agreement during the statutory 14-day cooling-off period, you must set out your intentions to do so, in writing, by email or post. No other methods of termination will be accepted, including verbally. This must be received by our office on or before the 14th day of the cooling-off period to be accepted. We will then contact you to discuss any redress that you may be entitled to.

Any notice of termination provided to Resolva Disputes Ltd after the statutory cooling-off period has elapsed will not be accepted.